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September 31, 2007
Product End of Life
Dear Valued Customer,
Since our acquisition of certain Trex Medical assets in 2000, Hologic Inc. has continued to
provide replacement parts, on-site and in-house repair services and technical support for many of
the products offered by Trex Medical at that time. The continuation of these services was deemed
an appropriate business function for the benefit of our loyal customer base.
Hologic has strived over the past seven years to maintain support for this extensive suite of
mature products, however, a current assessment of many of the products in the portfolio has
determined that the unavailability of some technology and replacement parts prevent us from
effectively continuing these services. As a result, an "End of Life" plan for these products has
been developed and is currently being made available to our customers. The following will help
identify the product type and Manufacturers that are affected:
- All Cardiac or Angiographic products manufactured by XRE Corporation/ Angiograhic Devices or Trex Medical Corporation.
- All General Radiographic, Radiograpic/ Fluoro and Electro Physio products manufactured by Continental X-Ray Corporation, Trex Medical Corporation.
- All General Radiographic products manufactured by Bennett or Trex Medical
Corporation.
A detailed "End of Life" plan is posted on our website and should help you in identifying any
products that you own that may be affected by this program. To access this plan, click here. For
your convenience, products are organized by brand name; i.e.; all XRE Cardiac Cath products can
be found in the XRE section, and all the Bennett products will be grouped within the Bennett
section. Products within each brand are listed in chronological order, beginning with the earliest
date of release.
The "End of Life" plan will not immediately affect customers who are covered by existing
Hologic service contracts for the listed products. Please note, however, that those contracts will
not be renewable at the ends of their terms, and the applicable End of Life plan provisions will
take effect when those contracts expire.
Should you have any difficulty in identifying your product or determining how this program will
affect you, please contact Hologic Technical Support at 800-321-4659 for assistance.
We appreciate your past business and support and look forward to serving your mammography
equipment needs for many years to come.
Sincerely,
Roger Mills
Vice President, Customer Services
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