Hologic - Customer Care Center

Bone Densitometry Service Programs

Protect your bone densitometry system and maintain your practice's productivity with Hologic's On-Site Service Programs. Whatever your needs, we have a plan designed to help maximize utility and maintain uptime. Sign up for an On-Site Service Plan today by contacting our Customer Service Department at 800.321.4659.

Platinum Service Program

Hologic's Platinum Service Program is designed for facilities where system availability and rapid service response is critical. This program is the most comprehensive service offering from Hologic.

Toll free access to support hotline
Unlimited on-site repairs
Includes all labor and travel costs
On-site coverage until 9pm
Two Preventative Maintenance/year
All applicable software and hardware updates supplied
Priority support for emergency situations by technical and applications personnel
Priority on-site service response for down instrument
All replacement parts, including glassware*

Gold Service Program

Hologic's Gold Service Program is designed for sites where system maintenance and repair at a fixed cost is important. The features of this program make this an excellent option for a mid-tier, on-site service program.

Toll free access to support hotline
Unlimited on-site repairs
Includes all labor and travel costs 8am-5pm
Two Preventative Maintenance/year
All applicable software and hardware updates supplied
Next business day, on-site response for down instrument
All replacement parts, including glassware*

Silver Service Program

Hologic's Silver Service Program provides a value priced alternative for sites that require the assurance of covered service visits and preventative maintenance, while enjoying discounts on certain replacement parts.

Toll free access to support hotline
Unlimited service repairs 8am-5pm
One Preventative Maintenance/year
All applicable software and hardware updates supplied
Response commitment limited to availability of Field Engineer
All replacement parts, excluding glassware*
Glassware*, if required, discounted 25%

Bronze Service Program

Hologic's Bronze Service Program is designed for customers that prefer not to maintain complete service protection, but still wish to have preventative maintenance performed on a semi-annual basis.

Toll free access to support hotline
Two Preventative Maintenance/year

* Glassware: x-ray tube/tank and detector assembly