| Platinum Priority
Response Maximum Security | Gold Comprehensive
Coverage | Silver Performance
Plus | Bronze Preventative
Maintenance
Coverage |
| Telephone Support |
Priority Applications &
Technical Support |  |  |  |  |
Toll Free Applications
Support |  |  |  |  |
Toll Free Technical
Support |  |  |  |  |
| Equipment Repair |
| On-site coverage until 9pm |  |  |  |  |
| Priority on-site response |  |  |  |  |
| 24-hour response time |  |  |  |  |
| Unlimited on-site repair |  |  |  |  |
| All replacement parts |  |  |   |  |
Replacement glassware*
parts(x-ray Tube/Image
Intensifier) |  |  |  |  |
| PC and Peripherals |  |  |  |  |
| Software Maintenance |
| Updates |  |  |  |  |
| Corrective Releases |  |  |  |  |
| Site Certification |  |  |  |  |
Preventative
Maintenance |  |  |  |  |