| Platinum
Plus (Selenia Only) | Platinum Priority
Response Maximum Security | Gold Comprehensive Coverage | Silver Performance Plus | Bronze Preventative Mainenance Coverage | Software & Telephone Support (Selenia Only) |
| Telephone Support |
| Toll Free Applications Support |  |  |  |  |  |  |
| Toll Free Technical Support 24x7x365 |  |  |  |  |  |  |
| Equipment Repair |
| On-site coverage 24x7x365 |  |  |  |  |  |  |
| On-site coverage until 9pm |  |  |  |  |  |  |
| Priority on-site response |  |  |  |  |  |  |
| 24-hour response time |  |  |  |  |  |  |
| Unlimited on-site repair |  |  |  |  |  |  |
| All replacement parts, excluding plastics |  |  |  |   |  |  |
| Replacement glassware* parts (Detector and HVPS/Tube) |  |  |  |  |  |  |
| PC and Peripherals |  |  |  |  |  |  |
| Software Maintenance |
| Software Updates |  |  |  |  |  |  |
| Corrective Releases |  |  |  |  |  |  |
| Site Certification |
Preventative
Maintenance |  |  |  |  |  |  |
| ACR Compliance |  |  |  |  |  |  |