Service Programs

Protect your Mammography and Breast Biopsy Systems and maintain your practice's productivity by signing up for a Hologic Service Program.

Purchasing one of our Service Programs guarantees fixed cost service. Protect your investment and avoid costly downtime. We offer an extensive selection of service programs to help your institution achieve best-in-class performance while optimizing costs.

Sign up for an On-Site Service Program today by contacting our Customer Service Department at 800.321.4659

Protect your bone densitometry system and maintain your practice's productivity with Hologic's On-Site Service Programs. Whatever your needs, we have a plan designed to help maximize utility and maintain uptime. Sign up for an On-Site Service Plan today by contacting our Customer Service Department at 800.321.4659.

 Platinum Service Program

Hologic's Platinum Service Program is designed for facilities where system availability and rapid service response is critical. This program is the most comprehensive service offering from Hologic.

  • Toll free access to support hotline
  • Unlimited on-site repairs
  • Includes all labor and travel costs
  • On-site coverage until 9pm
  • Two Preventative Maintenance/year
  • All applicable software and hardware updates supplied
  • Priority support for emergency situations by technical and applications personnel
  • Priority on-site service response for down instrument
  • All replacement parts, including glassware*

 Gold Service Program

Hologic's Gold Service Program is designed for sites where system maintenance and repair at a fixed cost is important. The features of this program make this an excellent option for a mid-tier, on-site service program.

  • Toll free access to support hotline
  • Unlimited on-site repairs
  • Includes all labor and travel costs 8am-5pm
  • Two Preventative Maintenance/year
  • All applicable software and hardware updates supplied
  • Next business day, on-site response for down instrument
  • All replacement parts, including glassware*

 Silver Service Program

Hologic's Silver Service Program provides a value priced alternative for sites that require the assurance of covered service visits and preventative maintenance, while enjoying discounts on certain replacement parts.

  • Toll free access to support hotline
  • Unlimited service repairs 8am-5pm
  • One Preventative Maintenance/year
  • All applicable software and hardware updates supplied
  • Response commitment limited to availability of Field Engineer
  • All replacement parts, excluding glassware*
  • Glassware*, if required, discounted 25%

 Bronze Service Program

Hologic's Bronze Service Program is designed for customers that prefer not to maintain complete service protection, but still wish to have preventative maintenance performed on a semi-annual basis.

  • Toll free access to support hotline
  • Two Preventative Maintenance/year

* Glassware: x-ray tube/tank and detector assembly

 

Protect your Fluoroscan C-arm system and maintain your practice's productivity with Hologic's On-Site Service Programs. Whatever your needs, we have a plan designed to help maximize utility and maintain uptime. Sign up for an On-Site Service Plan today by contacting our Customer Service Department at
800.321.4659.

 Gold Service Program

Hologic's Gold Service Program is designed for sites where system maintenance and repair at a fixed cost is important. The features of this program make this an excellent option for a mid-tier, on-site service program.

  • Toll free access to support hotline
  • Unlimited on-site repairs
  • Includes all labor and travel costs 8am-5pm
  • Two Preventative Maintenance/year
  • All applicable software and hardware updates supplied
  • Next business day, on-site response for down instrument
  • All replacement parts, including glassware*

 Silver Service Program

Hologic's Silver Service Program provides a value priced alternative for sites that require the assurance of covered service visits and preventative maintenance, while enjoying discounts on certain replacement parts.

  • Toll free access to support hotline
  • Unlimited service repairs 8am-5pm
  • One Preventative Maintenance/year
  • All applicable software and hardware updates supplied
  • Response commitment limited to availability of Field Engineer
  • All replacement parts, excluding glassware*
  • Glassware*, if required, discounted 25%

 Bronze Service Program

Hologic's Bronze Service Program is designed for customers that prefer not to maintain complete service protection, but still wish to have preventative maintenance performed on a semi-annual basis.

  • Toll free access to support hotline
  • Two Preventative Maintenance/year
  • Parts and/or repairs, if required during PM visit, discounted 25%

* Glassware: x-ray Tube/Image Intensifier

Customer Service Phone
800-321-4659
Option: 6
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