Hologic - More than Just Bare Bones

Hologic service is another plus

With a steady stream of patients putting Valley Radiologists DXA equipment to the test, the availability of vendor on-demand equipment service is particularly important. “It would take us 4 or 5 days to get our previous vendor to our sites to check out equipment. That was difficult for us because we weren’t servicing our customers and our revenue was reduced.. Hologic has an 800 service line and all of our technologists know that if they get in trouble they just call Hologic. Often times the 800 service line resolves the problem while on the phone with the technologist and if they cannot, a service engineer contacts us the same day. The engineer determines the parts needed for repair, places the order and meets the parts on site for the service call within 48 hours - they’ve always been available when we’ve needed them.”

Valley Radiologists has chosen Hologic for both DXA and mammography

Tammy’s single-vendor approach also extends to the mammography side of the practice. In December of 2006 Valley Radiologists began converting their analog equipment to Hologic Selenia digital mammography systems. “We’ve actually purchased five Selenias,” she explained. Tammy notes that the cohesiveness of installation and training for both DXA and mammography is great. “We recently scheduled applications for both DXA and mammography in the same week. Everything just came together and it went perfectly.”

Valley likes to offer their patients the convenience of having their mammograms and DXA studies during the same office visit. It’s not possible in every case because of scheduling conflicts, but it’s offered when appointments are available. “I do mammography and DXA whenever I work at a site,” Tammy pointed out. “When a patient comes in for her DXA and says that she’s scheduled for a mammogram but couldn’t get in for another two months, I’ll offer to do her mammogram right then so she won’t have to make a trip back.” That’s exactly the kind of flexibility and customer service that have made Valley Radiologists a success.