Why is Hologic making this change to my system(s)?
As technology changes, we are always working to make sure that we can continue to support our customers to meet service response times and perform support services. We are making this change to ensure that we continue to provide you with exceptional customer service and support, include remote diagnosis and troubleshooting.
How will this impact the operation of my system(s)?
We have internally tested the Unifi Connect platform on Hologic products to ensure that this does not affect system’s intended performance.
Will this update cause any downtime to my system(s)? If so, how long?
For most systems, the installation can be performed remotely and will not cause any downtime. For systems that require on-site installation, we estimate 30-60 minutes expected downtime.
Will this update change any security assessments previously performed on Hologic products with Hologic Connect platform remote support?
No. One of the benefits of the Unifi Connect platform is improved cybersecurity hardening, authorization and auditing tools, and ePHI protections. No previously completed vulnerability assessments need to be reassessed or updated.
Will I be charged for this update?
No, the Unifi™ Connect platform update will take place free of charge.
Is this update mandatory?
It is important that we are allowed to install these updates otherwise the Hologic Connect platform functionality will eventually cease and Hologic may not be able to meet the response times specified under the Maintenance & Repair Service Agreement.
What must I do to prepare for this change?
In order to perform the operation, please ensure that your Hologic devices remain powered on from August 16, 2021 - September 30, 2021 including overnight hours. You will find a list of affected Hologic devices at the end of this letter.
You may also need to adjust your security rules per the included IT Information if outbound traffic to Port 443 of the listed servers is not already permitted. Please refer to the attached letter ‘Hologic Unifi Connect Platform IT Information’ for required network information.
When will the change occur?
The transition period is from August 16, 2021 – September 30, 2021. Our goal is to update as many systems as possible remotely.
If we are unable to accomplish this with your device(s), a representative from Hologic will schedule a time for the upgrade to be performed on your devices. We will do our best to accommodate your preferences.
Where do I go for more information if I have questions?
