Company Directory

Technical & Applications Support

Package Inserts, Instructions for Use (IFUs), User Guides

Package Inserts, Instructions for Use (IFUs), User Guides

Breast & Skeletal Health

  • Search Knowledgebase – Find answers to Frequently Asked Questions (FAQs) and other technical content
  • Download Product Manuals –User Guides, QC Manuals
  • Service Requests (Cases) – Submit Cases and track the progress of their issues
  • Reports – Download Field Service Reports (FSRs) and Service History Reports
  • Systems – View installed Systems and Service Entitlements
  • Live Chat – Conduct live chat with Support Specialists
Support Portal
For USA Breast & Skeletal Health Customers Only

Affirm, ATEC, Biopsy Markers, Brachytherapy, Brevera, Celero, Eviva, MammoPad, MultiCare, MultiView, PACSGear, SecurView, SecurXchange, Selenia Dimensions, Sertera, Smart Curve, Trident, 3Dimensions

Breast Health
1-877-371-4372 (7AM-8PM ET)

Discovery, Fluoroscan, Horizon, Insight FD, Mini C-Arm

Skeletal Health
1-800-321-4659 (7AM-8PM ET)

ATEC Biopsy Devices, ATEC Consoles, ATEC Needle Guides, Biopsy Needle Guides, Biopsy Site Markers, Brevera Console, Brevera Driver, Celero Biopsy Device/Introducer, Eviva Biopsy Device, Eviva Needle Guides, MammoPad

Interventional Product Issues
For non-USA customers and USA customers without Support Portal account.

Validated Microsoft Monthly Critical Patch Releases, MDS2 Forms, Cybersecurity Reports and Best Practices, Antivirus Installation and Configuration Guides

Diagnostics

fFN, Perinatal, ThinPrep

Cytology
1-800-442-9892, Opt 1 (7AM-7PM ET)

fFN, Perinatal, ThinPrep

 

For email, please include:

  • First and Last Name (who will be available to receive our response)
  • Phone number
  • Account Name, City, and State
  • Product Name and Serial/Lot Number (if applicable)
  • Description of issue (what happened, when it happened, actions taken)
Cytology Product Issues
1-800-442-9892, Opt 1 (7AM-7PM ET)

Aptima, Fusion, Invader, Panther, Prodesse, Tigris

Molecular
1-888-484-4747 (5AM-5PM PT)

Aptima, Fusion, Invader, Panther, Prodesse, Tigris

 

For email, please include:

  • First and Last Name (who will be available to receive our response)
  • Phone number
  • Account Name, City, and State
  • Product Name and Serial/Lot Number (if applicable)
  • Description of issue (what happened, when it happened, actions taken)
Molecular Product Issues
1-888-484-4747 (5AM-5PM PT)

Surgical

Aquilex, MyoSure, NovaSure, THS

Surgical
1-800-442-9892, Opt 1 (7AM-7PM ET)

For email, please include:

  • First and Last Name (who will be available to receive our response)
  • Phone number
  • Account Name, City, and State
  • Product Name and Serial/Lot Number (if applicable)
  • Description of issue (what happened, when it happened, actions taken)
Surgical Product Issues
1-800-442-9892, Opt 1 (7AM-7PM ET)
Sales & Marketing Information

Breast & Skeletal Health Facility and Physician Locator Tools

5-Day Targeted Therapy™ Solutions

Breast & Skeletal Health Product Sites

5-Day Targeted Therapy™ Solutions

Breast & Skeletal Health Resources

Bone Densitometry, Breast Biopsy, Breast Brachytherapy, Breast Imaging, Connected Health

Sales Information
1-508-263-2471, Opt 1
Breast & Skeletal Health Product Catalog

Diagnostics

Assays and Tests, Cervical Health, Culture Identification, Molecular Instruments, Perinatal, Sexually Transmitted Infections, Quantitative Virals

Sales Information
1-508-263-2471, Opt 2

Surgical

Marketing and Patient Education Material
Register on Find-A-Physician Webpage

Abnormal Uterine Bleeding, Endometrial Ablation, Fluid Management, Tissue Removal

Sales Information
1-508-263-2471, Opt 2
Service Training

Service Training

Hologic offers service training specifically designed for our Biomedical Engineer customers. Courses offer in-depth technical training with extensive hands-on lab exercises. Technical product training includes: Dimensions® 2D - 3D Mammography System, Selenia® 2D Mammography System, ATEC® (Automatic Tissue Excision and Collection) Breast Biopsy System, Multicare® Platinum Prone Biopsy System, QDR™ Bone Densitometer Systems, Fluoroscan® Insight and Insight FD Systems, and Trident™ Specimen Imaging System.

Order Placement, Tracking and Relocation Support

Breast & Skeletal Health

Disposable Orders
1-800-442-9892, Opt. 2

Bone Densitometry, Breast Biopsy, Breast Brachytherapy, Breast Imaging, Connected Health

Replacement Parts and Supplies
1-781-761-7003
Relocation Support
1-203-731-8488

Diagnostics

Disposable Orders
1-800-442-9892, Opt. 2

fFN, Perinatal, ThinPrep

Replacement Parts (Cytology)
1-800-442-9892, Opt. 1

Aptima, Fusion, Invader, Panther, Prodesse, Tigris

Replacement Parts (Molecular)
1-888-484-4747

Surgical

Abnormal Uterine Bleeding, Endometrial Ablation, Fluid Management, Tissue Removal

Disposable Orders and Replacement Parts
1-800-442-9892, Opt. 1, Opt. 1
Supplier & Vendor Relations

Supplier & Vendor Relations

Medical Education

Breast & Skeletal Health

Breast Biopsy, Breast Imaging, Breast Brachytherapy, Skeletal Imaging, Connected Health

Diagnostics & Surgical

Abnormal Uterine Bleeding (AUB), Cervical Cancer Screening (CCS) and Pre-Term Birth, Sexually Transmitted Infections (STI)

Medical Education
Accounting

Accounting

Accounting
508-263-8390
Credentialing, Employment Verification & Grant Requests

Credentialing, Employment Verification & Grant Requests

Employment Verification
1-800-800-4857 Opt. 4, Company Code: 9008, Fax: 1-910-392-8159
Grant Requests
End of Life Documents (EOL)

Breast & Skeletal Health

Imaging Products Obsolescense
Hologic Terms & Conditions

Hologic Terms & Conditions

Hologic Terms & Conditions