You invested in our technology,
we’ve invested in your success!
Our award-winning SureCare Service plans are tailored to meet your specific system and budgetary needs
Whether it’s an entry level plan with telephone/remote support or a comprehensive plan featuring productivity solutions, you can be assured that each plan is designed to help you get the most from your Hologic investment.
OVERVIEW
SERVICE COVERAGE CAN COME IN MANY FORMS
AND FROM VARIOUS SOURCES.
And while we all may seem to offer similar entitlements, they aren't "apples to
apples". With SURECARE service, we are proud to offer a range of product support
and services that can provide you with:
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Continued Innovation
to Protect Your
Investment
-
Software and hardware upgrades &
updates available as options to help
you stay current with technology and
reduce future capital spend -
Advanced analytics tools to improve
workflow & efficiencies, increasing
revenue -
Customized Service Plans to meet your
individual needs -
Extended hours for added flexibility &
increased patient throughput
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SYSTEM UPTIME TO
MAXIMIZE YOUR INVESTMENT
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Uptime guarantee – Sharing the risk,
maximizing productivity -
Over 350 dedicated field service
engineers with 100% focus on Hologic
BSH systems -
Strategic distribution, parts fulfillment &
supply chain capabilities to speed
problem resolution -
Unifi™ Connect platform – Proprietary
remote diagnostic software to help
resolve issues remotely, maximizing
uptime
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DEDICATION AT EVERY
LEVEL TO OPTIMIZE YOUR
HOLOGIC EXPERIENCE
-
Connectivity & network consulting to
maximize workflow and optimize your
IT environment -
Experienced project management from
start to finish to facilitate smooth
installation & training -
Professional services to maintain staff
skills through training and manage
equipment moves -
Women’s health & clinical specialists for
ongoing clinical support
Click a System below to view the
SureCare service plans available:
3Dimensions™
Mammography System
and Selenia® Dimensions®
Mammography System
SecurView®
Workstations or
Cenova™ Image Analytics
Affirm® Prone Biopsy
System
Brevera® Breast Biopsy
System
Trident® HD Specimen
Radiography System
Horizon® ®
DXA System
Fluoroscan® InSight™
FD Mini C-Arm
Imaging System
SuperSonic® Mac™™
40 Ultrasound
Imaging System
SuperSonic® Mac™™
30 Ultrasound
Imaging System
SuperSonic® Mac™™
20 Ultrasound
Imaging System
3Dimension™ Mammography System And
Selenia® Dimensions® Mammography System
| Entitlements below | Preferred | Precision |
|---|---|---|
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24x7 | M-F, 7am-5pm* |
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Same day, if call by 2pm |
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And while we all may seem to offer similar |
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95%
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Preferred24x7 |
PrecisionM-F, 7am-5pm* |
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PreferredSame day, if call by 2pm |
PrecisionM-F, 7am-5pm* |
|
And while we all may seem to offer similler |
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Preferred24x7 |
PrecisioM-F, 7am-5pm* |
|
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PreferredSame day, if call by 2pm |
PrecisionM-F, 7am-5pm* |
|
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Preferred24x7 |
PrecisionM-F, 7am-5pm* |
|
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PreferredSame day, if call by 2pm |
PrecisionM-F, 7am-5pm* |
|
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Preferred24x7 |
PrecisionM-F, 7am-5pm* |
|
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|
PreferredSame day, if call by 2pm |
PrecisionM-F, 7am-5pm* |
Plan offerings included in matrix are subject to change
CONNECT WITH YOUR ACCOUNTEXECUTIVE OR SERVICE SALES TEAM DOWNLOAD ONE PAGERS
resources
COLLATERAL MATERIALS
HOLOGIC SURECARE SERVICES
TESTIMONIALS
What our customers say about
Hologic Service & Support
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Because they care about their customers, they are like family.
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Your field service is more than helpful, prompt and efficient. Yours is the standard by which I judge all other service organizations. Thank you!
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I think Hologic is on a different level when it comes to service and follow through.
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Clinical Apps Specialist did an amazing job. I have been doing mammograms for 30 years and I feel I learned some new positioning skills today. Thanks!
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Great experience. Clinical Apps Specialist was awesome. I can’t wait to apply what I have learned!
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Clinical Apps Specialist was very informative, she taught me several tricks that will make me a better Mammography Technologist.
"Views and opinions expressed herein by third parties are theirs alone and do not necessarily reflect those of Hologic.”